NAME

RT::Action::NotifyAtTicketLevel

DESCRIPTION

A subclass of RT::Action::Notify which supports the TicketCc and TicketAdminCc roles in the comma-separated value of "Argument" in RT::ScripAction, in addition to the normal role names. Argument is set in the database via an initialdata file which creates the RT::ScripAction.

The TicketCc and TicketAdminCc will skip adding any queue watchers to the recipients list.

To install RT::Extension::NotifyBasedOnOwnership, copy and paste the appropriate command in to your terminal.

cpanm RT::Extension::NotifyBasedOnOwnership

perl -MCPAN -e shell
install RT::Extension::NotifyBasedOnOwnership

For more information on module installation, please visit the detailed CPAN module installation guide.

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