/ 
Kayako-RestAPI-0.01
River stage zero No dependents
/ Kayako::RestAPI

NAME

Kayako::RestAPI - Perl library for working with Kayako REST API

VERSION

version 0.01

SYNOPSIS

  use Kayako::RestAPI;

  my $kayako_api = Kayako::RestAPI->new({ 
    "api_url" => '',
    "api_key" => '',
    "secret_key" => ''
  }, { 
    content_key => 'text', 
    pretty => 1, 
    attribute_prefix => 'attr_' 
  });

  $kayako_api->get($route, $params); # $params is optional hashref
  $kayako_api->post($route, $params);
  $kayako_api->put($route, $params);
  $kayako_api->delete($route, $params);

  $kayako_api->get('/Base/Department'); # list of all departements

  my $ticket_id = 1000;
  $kayako_api->get_ticket_xml($ticket_id);
  $kayako_api->get_ticket_hash($ticket_id);

  $kayako_api->create_ticket({
    subject => 'Test ticket',
    fullname => 'Pavel Serikov',
    email => 'someuser@gmail.com',
    contents => 'Hello, world!',
    departmentid => 5,
    ticketstatusid => 4,
    ticketpriorityid => 1,
    tickettypeid => 5,
    autouserid => 1
  });

You can test you controller with API Test Controller

METHODS

change_ticket_owner

$kayako_api->change_ticket_owner($ticket_id, $new_owner_id);

make_unassigned

$kayako_api->make_unassigned($ticket_id);

equalent to $kayako_api->change_ticket_owner($ticket_id, 0);

create_ticket

Check a list of required arguments here: https://kayako.atlassian.net/wiki/display/DEV/REST+-+Ticket#REST-Ticket-POST/Tickets/Ticket

filter_fields

Private method. Filter fields of API request result

By default return only id, title and module fields

get_departements

$kayako_api->get_departements(); # return an arrayref

get_ticket_statuses

$kayako_api->get_ticket_statuses(); # return an arrayref

get_ticket_priorities

$kayako_api->get_ticket_priorities(); # return an arrayref

get_ticket_types

$kayako_api->get_ticket_types(); # return an arrayref

get_staff

$kayako_api->get_staff(); # return an arrayref

AUTHOR

Pavel Serikov <pavelsr@cpan.org>

COPYRIGHT AND LICENSE

This software is copyright (c) 2016 by Pavel Serikov.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.