NAME
DBD::Informix::TechSupport - Obtaining Technical Support for DBD::Informix
SYNOPSIS
use DBD::Informix::TechSupport;
DESCRIPTION
This document describes how to obtain technical support for Informix Database Driver for Perl Version 1.04.PC1 (2002-11-21) (which is also known as DBD::Informix). It also describes how to use the Perl module to report information to any of technical support channels.
INFORMIX TECHNICAL SUPPORT
Informix Database Driver for Perl Version 1.04.PC1 (2002-11-21) is a supported product of Informix Software, Inc., provided that you are using a supported configuration.
You can send your problem reports to either dbd-informix@informix.com (up to 2002-06-30) or to dbd-informix@us.ibm.com (from 2002-07-01, though you may try this address now if you wish). Under normal circumstances, you will receive a response by the end of the next working day (California time).
OTHER SUPPORT
The mailing list for Perl DBI and DBD::Informix is dbi-users@perl.org. For information on how to subscribe to (and unsubscribe from) the dbi-users mailing list, send a message to dbi-users-help@perl.org. You could also consider using the news groups comp.lang.perl.modules (for Perl and DBI) and comp.databases.informix (for DBD::Informix). These channels may provide quicker support, especially over holiday weekends.
CONFIGURATIONS SUPPORTED BY INFORMIX
Informix Technical Support will only support Informix Database Driver for Perl Version 1.04.PC1 (2002-11-21) if you are using certain supported versions of ESQL/C or Client SDK:
ESQL/C Version 5.1x
ESQL/C Version 7.24
Client SDK Version 2.30 (ESQL/C 9.21) or later
You may use Perl Version 5.004_04 as long as your version of DBI is 1.20 or earlier, but you should be using at least Perl Version 5.005_03 or a later, stable version of Perl (for example, Version 5.8.0).
You must be using DBI Version 1.14 or later.
If you are using some other version of ESQL/C, or some other version of Perl or DBI, you must use the other support channels documented above.
OTHER CONFIGURATIONS WHICH PROBABLY WORK
Informix Database Driver for Perl Version 1.04.PC1 (2002-11-21) is believed to work with all versions of ESQL/C and ClientSDK from ESQL/C 5.00.UC1 upwards. However, you may run into problems with shared libraries if you use versions of ESQL/C which are not explicitly supported. This is sometimes because of problems with the way ESQL/C handles either its own shared libraries or other (system) libraries. If you run into such problems, you can consider editing the library list (see the fix_hpux_syslibs and fix_aix_netstub functions in Makefile.PL for illustrations), or you can build a statically linked Perl executable (see Notes/static.build).
It is known that versions of ESQL/C earlier than 5.00.UC1 will not work; if you cannot upgrade from ESQL/C 4.x, then consider using DBD::Informix4, also obtainable from CPAN.
At various times, DBD::Informix has been tested with both OnLine and SE at most versions from 5.00 upwards.
DBD::Informix will probably work with most versions of Perl from 5.004 upwards, but you should aim to use 5.005_03 until there is a later stable version (such as 5.6) available.
DBD::Informix will probably work with most versions of DBI from 1.02 upwards, but there is no reason not to use DBI Version 1.13 or some later version.
USING THE DBD::Informix::TechSupport Module
The script InformixTechSupport illustrates how to use the various functions described here.
Using bug_report
The Notes/bug.report file describes in detail the various classes of bug report (A, B, C or D). You specify the bug class and optionally (for a class D bug) a list of tests to run.
bug_report("A");
bug_report("D", @test_list);You should trap both the standard output and standard error output into a file and use that as the basis of your bug report. You will also need to describe the symptoms of any detailed failure you have if the tests pass. Although you would often use the distributed tests, you can substitute your own test provided you include the source code with the bug report and it is cribbed from one the distributed tests.
The bug_report function reconfigures DBD::Informix (all classes), then builds it (classes B, C, D) and tests it (classes C, D).
Using it_works
This generates the information needed for a report that you have managed to get Informix Database Driver for Perl Version 1.04.PC1 (2002-11-21) working.
it_works;Using print_versions
This function is called with a string containing the names of the items for which you need the version.
print_versions("Perl DBI DBD::Informix ESQL/C");The valid items are:
Perl
DBI
DBD::Informix
ESQL/C
AUTHOR
Jonathan Leffler