/ 
DBD-Informix-1.00.PC1
River stage one • 2 direct dependents • 2 total dependents
/ InformixTechSupport

NAME

InformixTechSupport - Technical Support tool for Informix Database Driver for Perl

SYNOPSIS

InformixTechSupport -V

InformixTechSupport -v [ Perl | DBI | DBD::Informix | ESQL/C | Licence ]

InformixTechSupport -l new#licence

InformixTechSupport -b [ABCD] [test ...]

InformixTechSupport -w

DESCRIPTION

The InformixTechSupport script is used for a variety of purposes related to technical support of Informix Database Driver for Perl Version 1.00.PC1 (2000-03-03).

CHECKING SOFTWARE VERSIONS

Use InformixTechSupport -V to discover the version number of each of the components listed in the next section.

CHECKING VERSIONS OF SPECIFIC COMPONENTS

Use InformixTechSupport -v component to discover the version number of a component used by DBD::Informix.

The valid component names are:

  • Perl

  • DBI

  • DBD::Informix

  • ESQL/C

  • Licence

Other component names are silently ignored. If you do not have a supported licence number, it will not be reported.

STORING A NEW LICENCE NUMBER

Use InformixTechSupport -l new#licence to stamp your software with the licence number you are given when you buy a support contract from Informix Software Inc. This number will then be reported when you make a bug report (see below) or list all the versions (see above).

You must be able to write in the directory where the Informix.pm file was installed to stamp the software, which will often require root privileges.

CREATING A BUG REPORT

Use InformixTechSupport -b [class] [tests ...] to create a basic bug report. The file Notes/bug.reports contains detailed information about the classes of bug reports (which are A, B, C, and D). If you have a class D bug, then you can list the specific test(s) which are failing on the command line.

The output contains most of the information that will be needed to debug your problem. If your problem is not with the standard tests, then you should aim to create a standalone reproduction of your problem and include that test with your bug report.

CREATING A REPORT THAT IT WORKS

Use InformixTechSupport -w to create a report that Informix Database Driver for Perl Version 1.00.PC1 (2000-03-03) works. You may need to edit the output; you may certainly add comments in the 'Optional comments' section. The output is written to standard output only. It is never sent anywhere unless you actually choose to send it.

If you do send the report, please put "DBD::Informix - It Works" in the subject line and send the report to dbd-informix@informix.com.

AUTHOR

Jonathan Leffler <jleffler@informix.com>