NAME

RT::Extension::PreviewInSearch - preview tickets right from search results page

DESCRIPTION

RT's query builder (the ticket search interface) allows you to customize all of the columns that show up in search results, so you can usually customize a search and get all of the ticket metadata you need displayed on the search results page (e.g., current status, queue, owner, etc.). But sometimes you also need to see something from the history when you are looking for a ticket. This extension allows you to view the history of tickets at the bottom of the search results page without clicking over to the full display ticket page.

With the extension installed, perform your search, then click anywhere in the ticket row in the search results. The history for that ticket will be displayed at the bottom of the page.

RT VERSIONS

Works with RT 4.2.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Set(@Plugins, qw(RT::Extension::PreviewInSearch));

or add RT::Extension::PreviewInSearch to your existing @Plugins line. Starting with RT 4.2 you can also use:

Plugin( "RT::Extension::PreviewInSearch" );

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Ruslan Zakirov <ruz@bestpractical.com>

BUGS

All bugs should be reported via email to bug-RT-Extension-PreviewInSearch@rt.cpan.org or via the web at rt.cpan.org.

LICENSE AND COPYRIGHT

This software is Copyright 2014 Best Practical Solutions, LLC.

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991