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RT-Extension-SLA-1.03
River stage zero No dependents

Changes for version 1.03 - 2014-12-10

  • Add a configuration option, AssumeOutsideActor, which causes the Response SLA to assume only replies from Owner and AdminCCs meet SLA

Modules

RT::Action::SLA
base class for all actions in the extension
RT::Action::SLA_SetDefault
set default SLA value
RT::Action::SLA_SetStarts
set starts date field of a ticket according to SLA
RT::Condition::SLA_RequireDueSet
checks if Due date require update
RT::Condition::SLA_RequireStartsSet
checks if Starts date is not set
RT::Extension::SLA
Service Level Agreements for RT
RT::Extension::QueueSLA
default SLA for Queue

Provides

RT::Action::SLA_SetDue
in lib/RT/Action/SLA_SetDue.pm
RT::Condition::SLA
in lib/RT/Condition/SLA.pm
RT::Condition::SLA_RequireDefault
in lib/RT/Condition/SLA_RequireDefault.pm
RT::Queue
in lib/RT/Queue_SLA.pm

Other files