NAME

RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

Set(@Plugins, qw(RT::BugTracker::Public));

or add RT::BugTracker::Public to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

CONFIGURATION

You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.

WebPublicUser

Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm.

Set( $WebPublicUser, 'guest' );

If you didn't name your public user 'guest', then change accordingly.

The public user should probably be unprivileged and have the following rights

CreateTicket
ModifyCustomField
ReplyToTicket
SeeCustomField
SeeQueue
ShowTicket

If you want the public UI to do anything useful. It should NOT have the ModifySelf right.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-BugTracker-Public@rt.cpan.org|mailto:bug-RT-BugTracker-Public@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-BugTracker-Public>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2014 by Best Practical Solutions

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991