NAME

RT::BugTracker::Public - Adds a public, (hopefully) userfriendly bug tracking UI to RT

CONFIGURATION

You can find local/etc/BugTracker-Public/RT_SiteConfig.pm with example of configuration and sane defaults. Add require in the main RT_SiteConfig.pm or define options there.

WebPublicUser

Make sure to create the public user in your RT system and add the line below to your RT_SiteConfig.pm.

Set( $WebPublicUser, 'guest' );

If you didn't name your public user 'guest', then change accordingly.

The public user should probably be unprivileged and have the following rights

CreateTicket
ModifyCustomField
ReplyToTicket
SeeCustomField
SeeQueue
ShowTicket

If you want the public UI to do anything useful. It should NOT have the ModifySelf right.

AUTHOR

Thomas Sibley <trs@bestpractical.com>

LICENSE

GPL version 2.