NAME

RT-Extension-QuoteSelection - Quotes selected text, if any, when replying/commenting to tickets

RT VERSION

Works with RT 4.0, 4.2 and 4.4.

WHAT'S THIS DO?

Highlight a snippet of text on the ticket display page and click a Reply or Comment link. Voilà! Your highlighted text (and only your highlighted text) is quoted in the message box.

Both the per-transaction Reply/Comment links and the Reply/Comment links under the Actions menu will use the selected text, if any.

CAVEATS

User signatures aren't inserted when highlighted text is quoted.

The per-transaction Reply/Comment links will consider your update a response to the transaction even if you quote from an entirely different transaction. This doesn't matter to most people, and only affects email threading.

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::QuoteSelection');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::QuoteSelection));

or add RT::Extension::QuoteSelection to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-QuoteSelection@rt.cpan.org|mailto:bug-RT-Extension-QuoteSelection@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuoteSelection>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2012-2014 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991