NAME

RT-Extension-QuickAssign - Add owner change links on ticket display page

DESCRIPTION

For tickets that are currently unowned, this extension provides an "Assign..." menu under the Actions menu, allowing users with sufficient rights to quickly assign the owner to any of the possible owners for a ticket.

Generating the list of potential owners for a ticket may have a performance impact for some installations.

RT VERSION

Works with RT 4 and 5.0

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

Plugin('RT::Extension::QuickAssign');

For RT 4.0, add this line:

Set(@Plugins, qw(RT::Extension::QuickAssign));

or add RT::Extension::QuickAssign to your existing @Plugins line.

Clear your mason cache

rm -rf /opt/rt5/var/mason_data/obj

Restart your webserver

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

L<bug-RT-Extension-QuickAssign@rt.cpan.org|mailto:bug-RT-Extension-QuickAssign@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-QuickAssign>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2014-2022 by Best Practical Solutions, LLC

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991