0.05 Wed Mar 05 00:15:00 UTC 2007
* support for situations when final priority is lower than initial
* use starts date if it's defined
* don't update priority if we havn't reached starts(created) date
0.05 Tue Nov 21 09:52:57 EST 2006
* Hi, Jesse. I've been working on RT a bit lately, and fixed a bug in
the RT-Action-LinearEscalate extention. It will fail if the due date
is before the created date. This happened to us when a user created a
ticket with the current date as the due date. This give a due date
with the clock part set to 0:0:0, and thus a due timestamp before the
created timestamp.
This patch fixed the problem by making sure such due date is ignored
when calculating priorities. It also fixes a potential problem
(divison by zero) if the due and created date ended up as the same
value.
I also added some logging, to make sure it is possible to figure it
out in the log when tickets was silently escalated.
-- Petter Reinholdtsen <pere@hungry.com>